dkok Terms & Conditions – Essential reading before using the platform

1 General Terms & Applicability

Terms & Conditions dkok Applies to (dkok.plus) and all its services. By using the dkok website or mobile app, you are considered to have accepted these terms. If you disagree with any part of these terms, please do not use our platform.

Dkok reserves the right to modify these terms at any time. Any changes will be published on the website along with the updated date. Continued use of the platform constitutes acceptance of the new terms.

2 Account Registration & Eligibility

The following conditions must be met to create an account on dkok:

• Minimum age requirement is 18
• Accurate and truthful information must be provided at the time of registration
• No individual may open more than one account
• Opening an account under someone else's identity is strictly prohibited
• Identity verification may be required after registration is complete

The name, address, mobile number, and email provided at registration must be accurate. Providing false information may result in account closure and cancellation of any winnings.

3 Age Verification & KYC Process

Dkok is committed to protecting minors from gaming. We may request the following documents at any time to verify your age and identity:

• Copy of National ID (NID) or passport
• Selfie or live photo verification
• Bank statement or utility bill (for address verification)

Large withdrawals may be held until verification is complete. This is done for your own security.

4 Deposit & Withdrawal Policy

Dkok supports deposits and withdrawals via mobile banking and e-wallets. The payment rules are as follows:

• Minimum deposit: BDT 300
• Minimum withdrawal: BDT 500
• Maximum daily withdrawal: BDT 1,000,000
• Withdrawal processing time: 4–30 minutes
• No withdrawal fees

The deposit and withdrawal method should be the same. Using a third-party account for deposits or withdrawals is strictly prohibited.

5 Bonus & Promotion Terms

Dkok offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be followed:

• The welcome bonus is available to new members only
• Wagering requirements per bonus range from 10x to 35x
• Certain game restrictions may apply while a bonus is active
• Multiple bonuses cannot be active at the same time (unless explicitly stated otherwise)
• Bonuses are generally valid for 7 days; any unused bonus will expire at the end of this period
• Winnings from free spins are also subject to wagering requirements

6 Gaming Rules & Fairness

Dkok only offers licensed, RNG-certified games. All game outcomes are completely random and cannot be manipulated by dkok or any third party.

• RTP (Return to Player) information for each game is available in the game interface
• If a game is cancelled due to a technical issue, all bets will be refunded
• If any winnings are lost due to a server crash or disconnection, a decision will be made after reviewing the logs
• Intentionally disconnecting during a game is prohibited
• Winnings resulting from a game error will not be considered valid

In Live Casino, the dealer's decision is final. For any disputes, please contact the support team.

7 Prohibited Activities

The following activities are strictly prohibited on dkok:

• Creating multiple accounts or using another person's account
• Using multiple identities to exploit bonus benefits
• Use of hacking, viruses, or any malicious software
• Using automated bots or scripts to play games
• Money laundering or illegal financial activity
• Harassing or cheating other players
• Misconduct toward dkok staff
• Intentionally exploiting technical glitches on the platform

8 Account Suspension & Closure

Dkok reserves the right to temporarily suspend or permanently close accounts in the following circumstances:

• Consequences of Violating Terms
• Providing inaccurate information during verification
• If suspicious financial activity is detected
• At the player's own request (self-exclusion)
• If the account remains inactive for an extended period

Players may also request account closure at any time. In such cases, the verified balance (excluding bonuses) will be returned.

9 Responsible Gaming

Dkok believes gaming should be purely for entertainment. We encourage players to play responsibly and offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Session Timer: Decide in advance how long you will play
• Reality Check: Track your spending at regular intervals
• Self-Exclusion: Lock your account from 24 hours up to permanently
• Cooling-off: Take a gaming break for a set period of time

If you feel gaming is getting out of your control, please contact our Responsible Gaming View page.

10 Privacy & Data Protection

Dkok takes the protection of your personal data very seriously. We use SSL 256-bit encryption, and your information is never sold to any third party.

For more details, visit our Privacy Policy Read.

11 Right to Amend Terms

Dkok reserves the right to update these terms and conditions, in part or in full, at any time. For major changes, a notice will be posted on the website and sent via email.

Continued use of the platform after any changes takes effect means you accept the updated terms. We recommend checking this page regularly.

12 Contact & Complaints

If you have any questions or complaints regarding these terms, please contact us:

• Live Chat: Click the chat button at the bottom right of the website
• Email: [email protected]
• Support hours: 24 hours, 7 days a week

We aim to respond to all complaints within 24 hours. More complex matters may take additional time to resolve.